Terms and Conditions
Booking
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to "us", "we" and/or "our" in these booking terms and conditions shall mean Bismi Etickets Pvt. Ltd. Where bookings of travel products are made on your behalf, references to "us", "we", and/or "our" in these booking terms and conditions shall also mean and include Bismi Etickets. www.bismieickets.com.
Prices:
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed when paid in full. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up to date prices.
Refunds, Changes and Cancellation Fees:
We will not provide a refund to you until we receive the funds from the relevant supplier. Once we will get the funds from our supplier we will refund the money by NEFT transfer within next 7 working days. Cancelled bookings may incur charges. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. Fees and extra charges may apply where a booking is changed and when tickets or documents are re-issued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel, you agree to indemnify us for the amount of that fee or charge. We work as an agent between Airlines and the customers so we will be charging Rs.150/- for Domestic Flight cancellation and Rs.250/- for International Flights cancellation as our processing fees in addition to the cancellation charges of the Airline.
Deposit and Final Payment:
You will be required to pay a deposit or deposits when booking. Your consultant will advise you of how much that will be. All deposits are non-refundable for changes of mind or cancellations by you. Final payment is required no later than 6 weeks prior to departure unless otherwise stated. Some airfares or services must be paid in full at the time of booking.
Payments by Cheque:
Please note that cheque payments (including bank cheques) require 5 business days to process. If you are paying by this method you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even when you cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.
Taxes:
Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports.
Agency:
We act as an agent only. We sell various travel related products on behalf of numerous transport, accommodation and other service providers, such as airlines and bus operators. Our obligation is to make travel bookings on your behalf and to arrange relevant contracts between you and travel service providers. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard. All bookings are made on your behalf subject to the terms and conditions and limitations of liability imposed by these service providers. Your legal recourse for travel services is against the specific provider and not us. If for any reason (excluding fault by us) any travel service provider is unable to provide the services for which you have contracted, your remedy lies against that provider and not with us.
Liability:
To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omissions or default, whether negligent or otherwise, of third party providers over whom we have no direct control or any other event which is beyond our control and which is not preventable by reasonable diligence on our part. Under circumstances where liability cannot be excluded and where liability may be lawfully limited, such liability is limited to the value of the purchased travel arrangements. Nothing in these terms and conditions is intended to limit any rights you may have under the Competition and Consumer Act 2010.
Special Requirements:
Please liaise with your consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests.
Frequent Flyer:
Please advise your consultant of your frequent flyer membership details for inclusion in your booking. Please check your frequent flyer program for the specific terms of your membership. We cannot guarantee that the supplier will credit you with points for your booking.
Passports & Visas:
It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. If you need information regarding visa and other travel document requirements for your trip please let us know. We can obtain such information from an external visa advisory service provider on your behalf. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it. If you wish, we can obtain visas for you through this external service and fees will apply.
If you are traveling to the United States please see https://esta.cbp.dhs.gov for information regarding compulsory pre-registration for their visa waiver program. Please note, you may not meet the requirements of ESTA and may be required to obtain a visa.Travel Advice:
For travel advice, please contact the Department of Foreign Affairs and Trade or visit their website at https://www.dfa.ie/travel/travel-advice/a-z-list-of-countries/india/
Health:
You must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documentation. Please check with your local doctor or specialist vaccination clinic.
Travel Documents:
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Any errors in names, dates and timings on your documentation will be your responsibility if not advised at the time of booking. It is your responsibility to collect all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your indivdual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection.
Privacy Policy:
We are committed to protecting your personal information. View our Privacy Policy
Monies Not Held On Trust:
All monies paid by you to us will be the property of Bismi Etickets. and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer monies.
Governing Law:
If any dispute arises in relation to the agreement between you and us, the laws of INDIA will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of INDIA, and waive any right that you may have to object to an action being brought in those courts
Terms and Agreements
The travel site www.btrips.com, mobile site and Smartphone App Platforms like iOS and Android are maintained by BISMI ETICKETS. It is an IATA certified travel company existing compliant with the laws of the Republic of India. By accessing or using this site or using any of its services, you are agreed on terms and conditions mentioned below, including any supplementary guidelines and future modifications.
btrips may change, alter or remove any part of these below written Terms and Conditions without any prior notice. Any changes done in this Terms and Conditions of Use will be applicable the moment they are posted on the site. You need to re-check the “Terms & Conditions” link to be fully aware of the entire scenario.
While accessing, using, browsing or make booking through btrips.com, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, BISMI ETICKETS. and its subsidiaries (including btrips.com) reserve all the rights for taking any legal actions against them.
Service Charge, Cancellation Charge, Reschedule charge are inclusive of GST
The price, which we offer on btrips.com, is generally includes accommodation charges, taxes (unless specified otherwise) and in special cases some meals (Breakfast /Lunch / Dinner). It never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc.
Our payment gateway is completely secure and customers can make the online payments through a safe transaction process that ensures their personal security codes will not be revealed in any circumstances.
Modes of payment available at btrips for online bookings are:
Visa, Master, Amex, Maestro & RuPay
All Major Banks Supported
MobKwik, PhonePe, AmazonPay & Others
HSBC, RBL, ICICI and Other bank for EMI
In case of your use of this website, you agree that:
- You have the legal authority to create an obligatory legal requirement and enter into these Terms of Use.
- You will use this site as per its Terms of Use.
- You will use the website only to make lawful bookings for you or other person for whom you are officially approved to do these kinds of bookings. You will also inform other persons about the Terms and Condition of the website
- You will provide accurate information about every official document and other important details like name and DOB to the site in case of planning trip with it.
- In case of any error or mistake in the process of information, you will be solely responsible for the same.
- All information provided by you to this site should be accurate, updated and complete,
- If you have an account on this site, you are advised to secure it with your login details, including login ID and password. You will be entirely responsible for any use or misuse of your account.
- btrips reserves the right to deny access to its Website to anyone, at any time without any notice and for any reason, including, but not restricted to, for the violation of its Terms of Use.
- On transacting with this site, you will receive an e-mail from btrips for the status of your transaction. The e-mail will be sent to the e-mail address provided by you and btrips is not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing right e-mail I’d.
- The customer acknowledges that the SMS sent by btrips is an added facility for the convenience of the customers. It is not compulsory as per the law to provide SMS service alerts to the customers. If you don’t receive any SMS for any reason, btrips is not liable for the same.
- btrips is not responsible to provide information about any change in flight schedules, cancellation and status of airline or hotel etc.
The total price displayed on the site includes all applicable government taxes.
In case of increase in the fare in the issuance of the Air ticket , due to airlines, miscalculation in amount due to server error and from the banks payment gateway issue then btrips reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference of amount should be paid to BISMI ETICKETS. after the communication from btrips to avoid any discomfort.
You are required to pay the entire amount prior to the confirmation of your booking.
To get any infant’s ticket issued, the age of infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they re checking in, and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of infant is 24 months or above then you need to book a separate booking as a child.
To get any child ticket issued, the age of child must in between 2-12 years and make sure that they have valid proof-of-age documents when they re checking in, and remember that the child must be accompanied by an adult at least 18 years old
All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.
Company is not responsible for any delay or cancellation of flights from airline's end.
If ticket is cancelled directly from the airlines web site , office or call centre , customer needs to inform btrips.com for the refund to be processed. Please note that btrips.com do not get any alert from airlines directly.
Every booking made on btrips is subject to cancellation charges levied by the airline, which may vary with respect to flight and booking class.
btrips.com levies negligible amount of 600 Rs. per passenger/per sector for domestic and 900 Rs. per passenger/per sector for international air tickets as cancellation service charges.
Insurance fee or like utility services are non refundable.
Convenience fees are non-refundable in all cases.
Some bookings may be non-refundable as per the specific airline’s policy.
Some bookings cannot be cancelled partially as per the specific airline’s policy.
Cancellations can be made online or offline through Mybooking section or by sending an email to btrips
We assist you in making various amendments for bookings. In few cases, you need to contact the airline directly.
Amendment charges on btrips.com are subject to change as per the policy of the airline, which varies due to flight timings and booking class.
To cancel the tickets within 24 Hrs of the journey, btrips recommends customer to contact directly to the Airlines and after that, send the cancellation request on our website for refunds.
In case of no-show or unutilized bookings, the customers are required to make
requests for any valid refunds, as per the defined policies, within 180 days
from the travel date in case of air/ rail/ cab/ bus tickets and/or the date of
check-in for hotel bookings. No refund would be payable for requests raised
after the expiry of 180 days of travel date/ check-in as aforementioned and all
unclaimed amounts for such no-show or unutilized bookings shall accordingly be
deemed to have been forfeited.
For cancellation requests received, the refund shall be processed at the
earliest once request is received. In case of direct cancellation through
airlines, refunds shall be processed post deduction of airline charges along
with our service charge. All refunds shall be processed subject to processing of
refunds by the respective airline/service provider. Please note convenience fee
charged at the time of booking is not refundable.
For cancellations before 60 Days or more of the date of departure, 25% of the tour cost (if full paid) will be charged as cancellation charges.
For cancellations before 30 Days of departure, 50% of the tour cost will be charged as cancellation charges.
For cancellations before 15 Days of departure, 100% of the tour cost will be charged as cancellation charges.
btrips will process the refund only after getting cancellation request/claim from the customer/travel agent/corporate company through mybooking section or email.
Refund against the cancellation of air tickets will be credited directly in customers mode of payment after receiving the refund amount from the Airlines.
btrips will process refund within 72 only after receiving it from the concerned Airlines/hotel/transporter/other suppliers.
Due to Banking Procedures, Refund in credit cards may take duration of 72 hours while it may take 7 days in case of net banking transactions
Wallet amount once used for any transaction the remaining amount in the wallet cannot be transferred to your bank account. However, can be used for future booking with us.
btrips shall not be liable to pay any refunds whatsoever in cases where the Airlines/Hotel closes its operations or declares itself as insolvent
The customers or clients or agents shall not hold the btrips liable to pay the refunds as assured at the time of booking of ticket in cases where the Airlines/Hotel closes its operation or declares itself as insolvent.
On the basis of assurity given by airlines/hotels/suppliers, btrips may sometimes refund amount to the customer but btrips reserves the right to recover the refunded amount on event of Airlines/hotels getting shut down/non-operational/bankrupt.
Products, services and contents displaying on btrips.com are the properties of this website. Any unauthorized copy & use of the trademark product & services without prior concern will be taken as larceny and strict actions may be taken against the concern person/organization/company.
btrips gives you a limited right to enter, explore, use and transact on its site. You agree not to misuse its materials and interrupt the operation of this Site in any way. You understand that except for information, products or services supplied by btrips do not endorse any other information in anyway. You also understand that btrips does not assure that files available for downloading through the site will be free from any type of viruses.
Many products and services displayed on the Site may not be available for booking in your location or country. So, the reference to any such products and services on the site does not imply in your particular geographical location. Products and services also are subject to availability and the company is not responsible if any product is unavailable or sold out.
Each product and service offered by the website is governed by the rules and regulations of the respective service provider. You are requested to refer to their rules and regulations as well, before booking with us.
Please carry applicable visa for the respective country you are visiting or transiting through. Please check-out the concerned airline and embassy for concerned Visa requirements.
International bookings made through btrips are subject to the requirements of visa including but not limited to transit visa which is to be obtained by the User as per the requirement of their travel bookings and the requirements of the countries the traveller intends to visit or transit through.
btrips is not responsible for any issues, including inability to travel, arising out of such visa requirements and is also not liable to refund any amount to the User for being unable to utilize the booking due to absence or denial of visa. Refund, if any, will be as per the applicable terms of booking and cancellation policy.
Internet communications can’t be completely private or secure. You understand that any message or information that you have sent to this site can be intercepted by others unless there is a special notice (for example, credit card information) that is encrypted. Sending a message to btrips does not cause the site to have any special responsibility.
The copyright in the contents of this website belongs to btrips. Copying any part or all the contents of this website without permission of btrips is not allowed except to the extent that such copying or printing is essential for the purpose of availing the paid services offered.
This site may run contests that may need you to send the materials or information about yourself or to offer prizes. All the offers and contests running on this website have its own rules, which you need to read before getting agreed for participation.
You acknowledge that btrips is a conciliator, which is not accountable for any 3rd party obligations due to rates, quality, and all other instances. You particularly agree that use of the services and the site is at your solitary risk. It is your duty to assess the exactness, comprehensiveness and expediency of all advice, opinions, services, merchandise and other information provided on the site. We don’t assure that the service will be uninterrupted or error-free.
btrips can make improvements and/or changes on its website at any point of time. btrips and its third party suppliers, licensors, and partners do not guarantee or make any representations about the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.
You acknowledge that uninterrupted access or use of this website can be prevented by certain factors that are not in control including, unavailability of products & services, inoperability or interruption of the Internet or other telecommunications services or certain technical work carried out on this Website. btrips (BISMI ETICKETS.) will not be answerable for any loss or damage whatsoever arising out of or in connection with any ability/inability while using the site.
We inform you on prior basis that after the finalization of the tour package rates, for any hike in entrance fees, fuel cost, guide charges, and other services, you can be charged as extra.
If government revises some taxes on travel services, clients are liable to pay that extra amount.
btrips.com, as being a reputed and responsible travel agency, provides you the best possible information about the hotels, airlines, transportation, and railways. However, it is advised to all the clients to make a personal inquiry to avoid any confusion & mess.
We are not responsible for any delay & alteration in your trip due to unavoidable circumstances, which can be anything.
We are not responsible for any damage, loss or injury made during enjoying the holiday packages provided by us. You are accountable for your own safety measures.
We are also not accountable for any human error that gone unnoticed by the clients and our staffs.
If any travel agent avails services from the company using credit from the company and fails to clear the credit in certain days, btrips.com can take legal action against him. In such cases, they are charged some interest rates that can be decided by the company itself. Firm lawful steps can be taken, if any cheating is found by the travel agent.
Children below the age of 12 will not be accepted for carriage unless they are accompanied by a person of at least 18 years of age. Such child/children must be seated next to the accompanying adult. The accompanying adult is solely responsible for the well-being of the child/children traveling together with him/her. This also includes ensuring that seats are booked to ensure child/children and an accompanying adult are seated together.
All airlines recommend the pregnant ladies to consult a doctor before traveling at any point during their pregnancy. We request all pregnant ladies to read pregnancy rules of the respective airlines before planning their trip. Some important points that need to be followed are:
- Take a medical clearance from your healthcare provider or doctor not more than 7 days before your journey stating that you are fit to travel.
- You should avoid taking flights if your pregnancy is complicated and risky in nature.
- You should take your due date into consideration for return trip.
- If you are travelling on long-haul flights, identify if your body allows you to take a hectic flight journey as the seat-width may be uncomfortable in case of heavy pregnancy.
For detailed information about the same, please contact the airline you are travelling with.