INTRODUCTION
This Privacy Policy explains how we deal with and protect your personal information. It also explains how you may request to access and correct your personal information and complain about a breach of your privacy. We recommend that you review this policy regularly as we may amend it from time to time. WHAT PERSONAL INFORMATION DO WE COLLECT AND HOW? We collect personal information about you that is relevant to your travel arrangements or that will enable us to provide you with our goods and services. We may also collect information about you in order for you to register as a member, complete a travel profile, participate in a survey or promotion, ask a question or initiate a transaction on our website, over the phone, a mobile application or through a franchised agent. For example, we may collect details such as your name, mailing address, telephone number, email address, credit card number and expiry date, and details of your flight, hotel and bus bookings and other travel details. We collect your personal information directly from you in the course of providing a product or service or when you have other dealings with us. For example, your personal information will be collected when you deal with us over the telephone, send us a letter or an email, visit our website, complete an online registration form, provide information to complete a booking or subscribe to a service provided by us. We may also collect your personal information from others who make a booking on your behalf. If you register for My Account, we will also collect information such as the departure city from which you usually travel, your preferences for seat selection or special meals, details about your participation in loyalty or awards programs and applicable membership numbers and other travel preferences. We also collect any other information that you have elected to provide us, such as gender, activities and lifestyle preferences and favorite destinations.
HOW DO WE USE YOUR PERSONAL INFORMATION?
Provide you with travel products and services Consider your request for a product or service Provide you with information about other products and services that may be of interest to you including information about our business partners' products and services. Assist in arrangements and reservations with suppliers (such as airlines, tour operators, bus operators, hotels and insurance providers) in relation to the provision of a product or service. Collect and process payments, though us or a third party. Perform all other administrative and operational tasks (including risk management, systems development and testing, staff training, and market or customer satisfaction research) To facilitate your participation in loyalty programs Analyze how our products and services (including any websites) are used Personalize the service or communication we provide to you, tailor your experience on our website or other websites to your interests and make more appropriate travel recommendations; and Investigate, detect and protect us and other third parties against, negligence, breach of contract, fraud, theft and other illegal activities
CONTACT OUR PRIVACY OFFICER
If you have a privacy complaint or wish to correct, update or access the personal information that we hold about you, please contact our Privacy Officer using the following details: Email: [email protected]
Other Sites
The Site's provision of a link to any other website or location is for User convenience and does not signify its endorsement of such other website or location or its contents. It has no control over, does not review, and cannot be held responsible for the outside websites or their content. Please be aware that the term of our Privacy Policy does not apply to these outside websites.
Opt-out policy
The site gives users wherever necessary and practical such choices which include: Opting not to register to receive the electronic newsletters, Opting not to participate in certain interactive area that completely alleviates the need to gather any personally identifiable information of the users.
Changes in the Privacy Policy
If there is a change in the privacy policy, it will prominently be posted as a link to those changes on site's homepage so that the users are always aware of what information is being collected, how is it being used it, and under what circumstances, if any, it is disclosed. If at any point the Site decides to use personally identifiable information in a manner different from that stated at the time it was collected, it would be notified to the users by way of an email. Users will have a choice to allow/disallow the Site the use of their information in this different manner, and the Site will then use information in accordance with the privacy policy under which the information was collected. The Site encourages the User to periodically review this page for the latest information on Site's privacy practices.
To Send Promotional Offers :-
btrips.com uses details like mobile numbers and e-mail Id for sending information about any promotional offers. btrips.com often sponsor promotions and lucky draws to give Users an opportunity to win discounts on travel or other prizes. This is also optional and the User can unsubscribe for such emails.
Surveys:-
btrips.com identifies the importance of its valuable customers’ opinion. btrips.com often conducts surveys and uses personal identification information to invite its regular customers for taking part into the surveys. Customers can take part in these surveys at completely on their own choice. Typically, btrips.com conducts the surveys to know about the customer’s experiences with btrips.com.com and to make the Website, mobile site and mobile app more user-friendly for its members. Identity of the survey participants is anonymous unless otherwise stated in the survey.
PERMISSIONS ASKED AND REQUIRED DURING btrips.COM MOBILE APP INSTALLATION
Android App permissions:
When btrips.com app is installed on the User’s phone, a list of permissions appears. Permissions that btrips.com requires are:
Device & App History: - btrips.com needs the User’s device permission to collect details like Operating System name & version, mobile network, preferred language, and few others. On the basis of these inputs, btrips.com optimize the User’s travel booking experience.
Identity: - Through this permission, the User allows btrips.com to get the info of one’s account(s) on the User’s mobile device. This information is used to fill the User’s email IDs automatically. This action allows btrips.com to map e-mail ID’s of its Users to give them the benefits of exclusive travel discounts and cashback etc.
Location:- With this permission, the User allow btrips.com for letting the User know the benefits of ongoing specific offers on the User’s location. When the User launches btrips.com app for travel booking, btrips.com detects the User’s location automatically and the User’s nearest airport or city is auto-filled. For international journeys, this action allows btrips.com in calculating the User’s time zone and to provide information consequently.
Photo/ Media/ Files: The libraries in the app use these permissions to allow map data to be saved to user’s phone's external storage, like SD cards. By saving map data locally, user’s smart phone doesn't need to re-download the same map data every time user uses the app. This provides user a seamless Map based Hotel selection experience, even on low bandwidth network.
Wi-Fi connection information: When you allow btrips.com the permission to detect user’s Wi-Fi connection, we optimize user’s experience such as more detailing on maps, better image loading, more hotel/ flights/ package options to choose from, etc.
SMS:- If the User allows btrips.com to access its SMS, btrips.com reads SMS and fill the One Time Password (“OTP”) automatically while making transactions. This offers the User a hassle-free booking experience and the User does not have to move out of the app for checking the OTP and then filling it manually.
Contacts:- If the User lets btrips.com to access its contacts, then btrips.com can invite your friends to try its app and also give them recommendations for various travel related services. These details will be stored on its servers and synchronized from the User’s phone.
Device ID:- This permission helps btrips.com in identifying the Android ID through which btrips.com can exclusively recognize its users. It also lets btrips.com know the contact details through which btrips.com auto-fills specific details and guarantees a seamless booking experience.
Calendar:- This permission allows btrips.com in putting a travel plan on your calendar.
btrips.com takes maximum initiatives possible to protect the information that a User shares. btrips.com has undertaken advanced technology and security measures along with strict policy guidelines to secure the privacy of its customers and save their information from any unwanted access. btrips.com is constantly enhancing its security measures by using more advanced technology.
btrips.com’s Privacy Policy may change due to any unforeseen circumstances and enhancement of technologies. We will duly notify the users as may be necessary.
IOS App Permissions
Notifications: If you allow notifications for btrips app, it enables us to send across exclusive deals, promotional offers, travel related updates, etc. on your device. If you do permit this, updates for your travel like PNR status, booking confirmation, refund (in case of cancellation), etc. will be sent through SMS.
Contacts: If you allow contact permission, it enables us to provide a lot of social features to you such as sharing your hotel/ flight/ holidays with your friends, inviting your friends to try our app, send across referral links to your friends, etc. We will also use this information to make recommendations for hotels where your friends have stayed. This information will be stored on our servers and synced from your phone.
Location: This permission enables us to give you the benefit of location specific deals and provide you a personalized in-funnel experience. When you launch our app to make a travel booking, we auto-detect your location so that your nearest Airport or City is auto-filled. We require this permission to recommend your nearest hotels in case you are running late and want to make a quick last minute booking for the nearest hotel. Your options are personalized basis your locations. For international travel, this enables us to determine your time zone and provide information accordingly.
COOKIES & AUTOMATIC LOGGING OF SESSION DATA Cookies
btrips.com uses cookies to personalize the User’s experience on the Website and the advertisements that maybe displayed. btrips.com’s use of cookies is similar to that of any other reputable online companies.
Cookies are small pieces of information that are stored by the User’s browser on User’s device's hard drive. Cookies allow btrips.com to deliver better services in an efficient manner. Cookies also allow ease of access, by logging the User in without having to type the User’s login name each time (only the password is needed); btrips.com may also use such cookies to display any advertisement(s) to the Users while they are on the Website or to send the Users offers (or similar emails – provided the Users have not opted out of receiving such emails) focusing on destinations which may be of the User’s interest.
A cookie may also be placed by btrips.com’s advertising servers, or third party advertising companies. Such cookies are used for purposes of tracking the effectiveness of advertising served by btrips.com on any website, and also to use aggregated statistics about the User’s visits to the Website in order to provide advertisements in the Website or any other website about services that may be of potential interest to the User. The third party advertising companies or advertisement providers may also employ technology that is used to measure the effectiveness of the advertisements. All such information is anonymous. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology and is used by all major websites. They may use this anonymous information about the User’s visits to the Website in order to provide advertisements about goods and services of potential interest to the User. No Personal Information is collected during this process. The information so collected during this process, is anonymous, and does not link online actions to a User.
Most web browsers automatically accept cookies. Of course, by changing the options on the User’s web browser or using certain software programs, the User can control how and whether cookies will be accepted by the browser. btrips.com supports the User’s right to block any unwanted Internet activity, especially that of unscrupulous websites. However, blocking btrips.com’s cookies may disable certain features on the Website, and may hinder an otherwise seamless experience to purchase or use certain services available on the Website. Please note that it is possible to block cookie activity from certain websites while permitting cookies from websites you trust.
Automatic Logging of Session Data
btrips.com records session data of the Users, which includes IP address, Operating System, browser software and the activities of the user on his device. We collect session data to evaluate the User behavior. Such session data helps btrips.com in identifying the problems with its servers and lets btrips.com improve its systems. This information does not identify any visitor personally and only examines the User’s geographic location.
CONTENT GENERATED BY THE USER
btrips.com provides an option to its users to post their experiences by way of reviews, ratings and general poll questions. The customers also have an option of posting questions w.r.t a service offered by btrips.com or post answers to questions raised by other users. Though the participation in the feedback process is purely optional, you may still receive emails, notifications (app, sms, Whatsapp or any other messaging service) for you to share your review(s), answer questions posted by other users or a. The reviews written or posted may also be visible on other travel or travel related platforms.
Each User who posts review or ratings, photographs shall have a profile, which other Users will be able to access. Other Users may be able to view the number of trips, reviews written, questions asked and answered and photographs posted about btrips.com..